Return policy

Return Policy

Effective Date: July 2026

At Elite Ambient Interiors, we want you to be satisfied with your purchase. If you wish to return an item, please review the policy below.

1. 30-Day Returns

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

  • Be unused and unassembled.

  • Be in its original condition.

  • Be returned in its original packaging.

  • Include all accessories, fittings, manuals, and any items supplied with the product.

  • Be accompanied by proof of purchase (such as your order confirmation or receipt).

Returns that do not meet these conditions may not be accepted.

2. Items That Cannot Be Returned

The following items are not eligible for return unless they are faulty, damaged, incorrect, or not as described:

  • Custom-made or personalised products.

  • Special-order items.

  • Products that have already been assembled.

  • Items showing signs of use, damage, modification, or alteration caused by the customer.

This policy does not affect your statutory rights under UK consumer law.

3. How to Request a Return

To request a return, please contact our Customer Support team within 30 days of receiving your order.

Email: info@eliteambientinteriors.co.uk

Phone: 0203-488-5776

Please include:

  • Your order number.

  • Product name.

  • Reason for the return.

  • Photographs of the item and packaging (where applicable).

Once your request has been approved, we will provide return instructions.

4. Return Shipping

Unless the item is faulty, damaged, incorrect, or not as described, customers are responsible for the cost of returning the product.

Returned goods remain the customer's responsibility until they have been safely received by Elite Ambient Interiors. We recommend using a tracked and insured delivery service.

5. Product Inspection Before Assembly

Please inspect your furniture carefully before beginning assembly.

Products that have been assembled may not be eligible for return if they cannot be restored to their original condition.

If you believe a product is damaged or incorrect, please do not assemble it. Keep all packaging and contact us immediately.

6. Exchanges

We offer exchanges subject to stock availability.

If you would like to exchange your purchase for another colour, size, model, or product, please contact our Customer Support team.

Any price difference must be paid before the replacement item is dispatched.

7. Your Statutory Rights

This Return Policy is provided in addition to your rights under the Consumer Rights Act 2015 and all other applicable UK consumer protection legislation. Nothing in this policy limits or excludes your legal rights.

8. Contact Us

Customer Support

Email: info@eliteambientinteriors.co.uk

Phone: 0203-488-5776

Our customer support team operates remotely throughout the United Kingdom during normal business hours.

Company Information

Elite Ambient Interiors is a trading name of Elite Ambient Ashton Ltd registered in England and Wales under

Company Registration Number: 16302499

Registered Office Address: Citygate House 246–250 Romford Road London, E7 9HZ United Kingdom