Refund policy

Refund Policy

Effective Date: July 2026

Elite Ambient Interiors is committed to resolving refund requests fairly and in accordance with UK consumer protection laws.

1. Eligibility for a Refund

Refunds are available when:

  • A returned item has been approved following inspection.

  • The item is faulty, damaged, defective, incorrect, or not as described.

  • A return qualifies under our Return Policy.

Refund requests are subject to inspection and approval.

2. Refund Process

After your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If your refund is approved:

  • The refund will be issued to your original payment method.

  • Refunds are generally processed within 5–10 business days.

  • Depending on your bank or payment provider, additional processing time may apply before the funds appear in your account.

3. Shipping Charges

Delivery charges are non-refundable unless:

  • We supplied the wrong product.

  • The item is faulty or defective.

  • The product arrived damaged.

  • The item was not as described.

4. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, defective, or incorrect, please contact us as soon as possible after delivery.

Please provide:

  • Your order number.

  • Clear photographs of the product.

  • Photographs of the packaging.

  • Images showing the damage or defect.

After reviewing your claim, we will determine the most appropriate solution, which may include:

  • A repair.

  • A replacement.

  • An exchange.

  • A full or partial refund.

Please do not assemble the product if you believe it has arrived damaged or incorrect. Keep all original packaging until your claim has been resolved.

5. When Refunds May Be Refused

Refunds may not be approved where:

  • The product has been used beyond reasonable inspection.

  • The item has been assembled and cannot be restored to its original condition.

  • The product has been damaged or altered by the customer.

  • The item is a custom-made or personalised product unless it is faulty or not as described.

6. Your Consumer Rights

Nothing in this Refund Policy limits your rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.

7. Contact Us

Customer Support

Email: info@eliteambientinteriors.co.uk

Phone: 0203-488-5776

Our customer support team operates remotely throughout the United Kingdom during normal business hours.

Company Information

Elite Ambient Interiors is a trading name of Elite Ambient Ashton Ltd registered in England and Wales under

Company Registration Number: 16302499

Registered Office Address: Citygate House 246–250 Romford Road London, E7 9HZ United Kingdom