Terms & Conditions

The following terms and conditions apply to all transactions processed by this site, online, over phone lines and in store. Please read carefully and print a copy for reference.
  1. These are the terms and conditions on which we supply products to you. Please read these terms carefully before you submit your order to us.
      1. Information about us and how to contact us
        1. You can contact us by telephoning our customer service team at 07404398825 or by writing to us at info@eliteambientinteriors.co.uk
      2. Prices
        1. All prices are shown in £ sterling but exclude any delivery and credit card transaction charges.
        2. We reserve the right to change any advertised prices at any time.
        3. The price you pay is the price displayed on this website or in the showroom at the time we receive your order, except in the instance where an error has occurred with the price shown on the website or showroom.
          1. Please note that prices go up and down on a daily basis.
          2. When placing an order you are purchasing the item(s) at the price(s) shown at that time.
          3. Should a price subsequently change after your delivery is placed we are unable to adjust your order to the new price.
        4. In the event that an error is discovered with the price of any products you have ordered:
          1. We will inform you as soon as we can whereupon we will give you the option of amending your order at the correct price or cancelling it.
          2. If you cancel your order and have already paid for the products we will give you a full refund.
          3. In the event that we are unable to contact you we will cancel the order and refund you any sums you have paid.
          4. Payment
            1. Payment can be made by most major credit cards (except Diners Club cards). We also accept any debit card.
            2. Full payment for your products is taken when a new order is created.
            3. In some cases We do not give out paper invoices. We will email an order summary to you if you have given us an email address.
          5. Availability
            1. All products are subject to availability and may be changed at any time.
            2. If your order cannot be fulfilled you will be offered an alternative or given a full refund.
            3. If an order is received for a discontinued product we will automatically provide you with the up-to-date equivalent, providing it is available and the same price as the discontinued model. If this is not the case we will contact you
            4. Delivery
              1. We deliver to all over uk 
              2. Delivery options and costs will be clearly displayed once you have entered your delivery postcode.
              3. Upon delivery a signature will be required.
              4. The following delivery information applies if you purchase an item from us that is delivered by third party courier .If you purchase a chairs barstool that is delivered by DPD, please see DPD deliveries below
              5. We will contact you with an estimated delivery date. However delivery dates may be delayed by events outside our control (e.g. due to sudden stock shortages, manufacturing delays, or delivery vehicle breakdowns), which is why we strongly advise all customers not to book fitters until they have received the relevant products, as no claims will be accepted. We will contact you as soon as possible to let you know if there is a delay and will take steps to minimise the effect of the delay. We shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering the products.
              6. The day before delivery we endeavour to advise all customers of an estimated delivery timeslot.
                1. You will be notified of your delivery timeslot by SMS between 7pm and 8pm the day before delivery or on same day providing you have given us sufficient contact details.
                2. If you have chosen our integrated installation service, our installation team will call with an estimated arrival time before 10am on the day of installation providing you have given us sufficient contact details.
                3. You cannot choose your own delivery timeslot as these are allocated by third party courier automated route planning system. Once issued your timeslot cannot be changed.
                4. Timeslots are estimates, actual delivery times can be earlier or later due to circumstances beyond our control. This means someone must be present at the delivery address all day and able to accept the products upon arrival of third party delivery vehicle.
              7. If you find you cannot keep to the delivery date you must notify us before 12 noon one working day before delivery.
              8. Failed delivery charges (see the table of chargesbelow) may be applied in the event that a delivery fails due to - but not limited to - any of the following reasons:
                1. You cancel the order after the point at which the products have been loaded for delivery at our warehouse.
                2. You provide insufficient/incorrect contact details or an incorrect delivery address thereby resulting in our inability to contact you or otherwise make a successful delivery.
                3. You refuse delivery upon arrival of our delivery vehicle.
                4. There is no-one at the delivery address to accept delivery. You must ensure that you can be available all day on your chosen day of delivery.
                5. There are parking restrictions or other access problems (e.g. stairs, wrong size or narrow doorways) which you failed to notify us before ordering. By booking your own delivery date at the checkout you are agreeing that there are no such access or parking restrictions which we should be aware of.
              9. We will only deliver to ground floor properties (unless a lift is available); this can include a maximum of 4 steps. Certain products may be delivered up or down a flight of stairs at additional cost. Call us to find out if the items you require can be delivered in this way.
              10. Whilst our own drivers are happy to wheel your product into an unobstructed room of your choice, we cannot be held responsible for any damage incurred. It is your responsibility to protect any floor coverings to prevent damage while the products are being situated in the property.
              11. We do not allow customers under any circumstances to assist the driver with delivery or handling of any of our products.
              12. The products will be your responsibility from the time we deliver the products to the address given by you.
            • See DPD's How Can We Help? page for further details.
            1. DPD Deliveries- DPD will try and deliver to a neighbour if no one is in or will contact you to arrange for delivery the next day. If they cannot deliver your product they will take it to their local collection point.
            2. Damaged and Faulty Goods
              1. We will supply products that are in conformance with this contract and nothing in these terms will affect your legal rights.
              2. If you discover that the products which you have received are faulty, you should notify us immediately. Especially marble dining table if it’s chipped or damage do not assemble and put on the table send us pictures asap we will check and get back to you
            3.  
              1. Complaints
            1. We take all complaints very seriously. If you have a cause for complaint then please  write to us at the address shown below.
              If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to register a complaint with the Information Commissioner's Office.
              Find out more at ico.org.uk/make-a-complaint
              Your Statutory Rights
              None of the above affects your statutory rights as a consumer. We reserve the right to amend our terms and conditions clauses wherever consumer statutory rights are not affected.
              Summary of Charges
              Failed delivery Re-delivery (standard) £119.99 per item
              Cancellation £119.99 per item