Terms & Conditions

Terms and Conditions

Introduction

These Terms and Conditions apply to all purchases made through our website, by telephone, and via WhatsApp. By placing an order with Elite Ambient Interiors, you agree to be bound by these terms.

Please read these Terms and Conditions carefully and retain a copy for future reference.


About Us and Contact Information

Elite Ambient Interiors is committed to providing excellent customer service.

You can contact us using the following details:

Telephone: 0203-488-5776

WhatsApp: 0792-647-1114

Email: Info@eliteambientinteriors.co.uk


Pricing

  • All prices displayed on our website are shown in Pound Sterling (£).
  • We reserve the right to amend prices at any time without prior notice.
  • The price payable for your order is the price displayed at the time your order is placed.
  • Product prices may fluctuate due to market conditions, supplier costs, or promotional changes.
  • Once an order has been placed, we are unable to adjust the price if the product price subsequently increases or decreases.

 

Pricing Errors

In the event that a pricing error is identified after an order has been placed:

  • We will contact you as soon as reasonably possible.
  • You will have the option to proceed with the order at the correct price or cancel your order.
  • If you choose to cancel, any eligible refund will be processed promptly.


Order Cancellation and Refunds

Orders may be cancelled free of charge at any time before dispatch, with a full refund to the original payment method. Once an order has been dispatched, it can no longer be cancelled in transit — instead, unwanted items can be returned under our 30-day Returns Policy after delivery. Custom-made, personalized, and made-to-order items cannot be cancelled once production has begun.


Payment

We accept payment by:

  • Major credit cards (excluding Diners Club).
  • Debit cards.
  • PayPal.
  • Klarna.
  • Clearpay.
  • Shop Pay.

Full payment is required at the time an order is placed.

Order confirmations and invoices are generally provided electronically via email.


Product Availability

All products are subject to availability.

If a product becomes unavailable after an order has been placed:

  • We may offer a suitable alternative product.
  • If no suitable alternative is available, a full refund will be issued.

If an order is placed for a discontinued item, we may provide the latest equivalent model where available and of equal value. If the replacement differs in price or specification, we will contact you before processing the order.


Delivery

Free Uk Delivery 

A signature may be required upon delivery.

Delivery Times

  • We will provide an estimated delivery date once your order has been processed.
  • Delivery dates and times are estimates only and may be affected by circumstances beyond our control, including stock shortages, manufacturing delays, traffic conditions, or courier issues.
  • Customers are strongly advised not to arrange installation services or tradespeople until all goods have been received.

Elite Ambient Interiors shall not be liable for any losses, costs, or expenses arising from delayed deliveries.

 

Delivery Notifications

  • Delivery time slots are normally provided by SMS between 7:00 pm and 8:00 pm on the day before delivery.
  • Customers must ensure that accurate contact details are provided.
  • Delivery slots are allocated by third-party courier systems and cannot be selected or amended.

 

Failed Deliveries

A re-delivery charge of £150 may apply where delivery cannot be completed due to circumstances including, but not limited to:

  • Cancellation after goods have been loaded for delivery.
  • Incorrect or incomplete delivery details.
  • Refusal of delivery.
  • No person being present to accept delivery.
  • Restricted access, parking limitations, staircases, narrow entrances, or other access issues that were not disclosed before ordering.

 

Property Access

  • Standard deliveries are limited to ground-floor properties or properties accessible via a lift.
  • A maximum of four external steps is permitted.
  • Customers are responsible for ensuring that products can safely fit through doors, hallways, and staircases.

 

Delivery Responsibility

Risk and responsibility for the goods pass to the customer once delivery has been completed at the address provided.

Customers must not assist delivery personnel in moving or handling products.

While our delivery team will make every effort to place items in the room requested, Elite Ambient Interiors cannot accept liability for damage to flooring, walls, or other property during delivery.


DPD Deliveries

For products delivered by DPD:

  • If no one is available to receive the parcel, DPD may attempt delivery to a neighbor.
  • DPD may rearrange delivery for another day.
  • In some cases, parcels may be taken to a local collection point.

For further information, please refer to DPD’s customer support services.


Damaged or Faulty Goods

Customers should inspect all goods immediately upon delivery.

If you receive damaged, faulty, or incorrect products, please notify us as soon as possible.

For marble dining tables and similar products:

  • Do not assemble the item if damage or defects are discovered.
  • Take clear photographs showing the issue.
  • Email the images to:

Email: info@eliteambientinteriors.co.uk

Our team will review the information provided and, where appropriate, arrange a repair, replacement, or other suitable resolution in accordance with your statutory rights.


Complaints

We are committed to resolving complaints fairly and efficiently.

If you wish to make a complaint, please contact us using the details provided above.

If you believe that your personal data has been processed incorrectly, or you are dissatisfied with our response to a data protection request, you may lodge a complaint with the Information Commissioner’s Office (ICO).

Further information is available at:

https://ico.org.uk/make-a-complaint


Consumer Rights

Nothing in these Terms and Conditions affects your statutory rights under applicable UK consumer protection legislation.

We reserve the right to amend these Terms and Conditions at any time, provided that such amendments do not affect your legal rights as a consumer.


Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes arising from the use of our website or the purchase of our products shall be subject to the exclusive jurisdiction of the courts of England and Wales.