Privacy Policy

At Elite Ambient Interiors we understand that your privacy is important. This policy details the personal data we collect from you, why we need it and what we do with it. It also explains the legal basis for our processing of your data.

What data do we collect?

Elite Ambient Interiors retains the name(s), physical and email address(es) and any phone numbers provided for delivery and billing when placing an order along with the products and services ordered and any notes or special instructions provided by the customer relating to the delivery.

We collect payment card details when you place an order but we do not store these. They are securely handed to our payment provider SagePay who process the payment on our behalf.

If you contact us in relation to a customer service issue, we will retain whatever information you send to us including photographs in order to resolve your query. We do not use this information for any other purpose.

If you request voucher codes by email, we will use your email once to send them.

If you request that our sales team contact you, they will do so using either phone or email, depending on which methods you provide or suitable.

How do we use your data?

We use your personal data to enable us to complete our contractual obligations to you as a customer including delivery and after sales services.

As a legitimate business interest, we will contact you shortly after your products have been delivered to ask for feedback on our service. We also use Feefo and Trustpilot (see sharing data below) to ensure feedback is handled by impartial companies.

We or our service providers may contact you via email with offers related to items you have bought from us as a legitimate business interest to maintain a relationship with existing customers. You can opt out of this while you are placing an order or at any time after by following an unsubscribe link in an email.

Who do we share data with?

To complete payment via credit or debit card, we will collect and securely transmit to SagePay your payment card details, I.P. address, email address, phone numbers, billing address and if different, delivery address. Elite Ambient interiors do not store your payment card details.

To complete a finance payment, we will securely transmit your full contact details and the value of your order to Snap Finance who will start the finance application process. They will then securely send us the outcome of your application.

 

When you contact us in relation to a customer service issue we may share the information you send us with a manufacturer in order to demonstrate a fault with a product and arrange a replacement or repair.

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We will share your name, email and products ordered with Trustpilot and Feefo who will ask you to write a review of your experience with Elite Ambient interiors. We do this in order to generate verified reviews as a legitimate business interest to help maintain our high levels of service to our customers.

If required by law we will pass on your details to the relevant organisation.

Cookies

We use a technology called cookies on our website. These are used to operate specific features of the website, monitor site performance and usage, and measure the effectiveness of our online advertising. To learn more about how cookies work, how to control them, and the individual cookies used by our website please refer to our cookies information page.

Changes to our privacy policy

We keep our privacy policy under regular review and place any updates on this web page. This privacy policy was last updated on 10th April 2020.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@eliteambientinteriors.co.uk