Shipping policy

Delivery Notice – Important Information

At Elite Ambient Interiors, we strive to ensure that all items are delivered inside the customer’s home whenever possible. However, we would like to clarify the following important points regarding delivery and handling:

All items will be delivered to the customer’s chosen room with care. However, drivers will not assist with moving or rearranging existing furniture. It is the customer’s responsibility to ensure clear and safe access to the desired room prior to delivery.

 Access Requirements:

Please ensure that the delivery pathway (hallways, doorways, staircases, etc.) is clear and accessible. If the delivery team is unable to safely access the desired location, the item will be left at the nearest accessible point.

Should you prefer, you may instruct the delivery driver to leave the item outside your property, allowing you to bring it inside yourself. Please ensure you have adequate assistance for this.

We’re happy to assist with any questions or special delivery requests.

Flat & Internal Floor Delivery Policy

At Elite Ambient Interiors, we are happy to assist and support you as much as possible to ensure your order is delivered safely and conveniently into your property.

Delivery to Flats

If your order is being delivered to a flat, please inform us before placing your order, or contact us as soon as possible after ordering.

Where the building has a suitable working lift that can safely accommodate the item and delivery personnel, our courier able to deliver the item directly to your flat.

If your flat has no lift, please inform us before placing your order so that we can discuss the delivery arrangements with you. If you do not inform us that there is no lift and the item needs to be carried upstairs, the courier may refuse to carry the item upstairs and may leave it in a safe and suitable place at the delivery address. Any responsibility for moving the item upstairs after delivery will then rest with the customer.

First-Floor Delivery Inside a House

If your order needs to be taken to the first floor or any upper floor inside a house, the customer must inform us before placing the order or as soon as possible after ordering.

We will review the delivery requirements and confirm whether delivery to the requested floor is possible and safe. This may depend on the size, weight and dimensions of the item, as well as access, stairways, doorways and other conditions at the property.

If the customer does not inform us in advance that the item needs to be delivered upstairs, the courier may be unable to take the item to the first floor or any upper floor. In such circumstances, the item may be left downstairs inside the property in the safest suitable place available, where reasonably possible. The customer will then be responsible for arranging the movement of the item upstairs.

Important: Please Inform Us Before Ordering

To help us provide the best possible delivery service, please tell us about any special access requirements before placing your order, including:

● Delivery to a flat or apartment

● A building with no lift

● Delivery to the first floor or any upper floor inside a house

● Narrow stairways, doorways or restricted access

● Any other access issue that may affect delivery

Providing this information in advance allows us to assess the delivery requirements and confirm what can safely be provided.

If you are unsure whether your property is suitable for delivery, please contact us before placing your order. We are always happy to discuss your requirements and support you as much as we can to help ensure your item is delivered safely and smoothly into your property.

Phone: 020 3488 5776
Email: Info@eliteambientinteriors.co.uk

Assembly Service

At Elite Ambient Interiors, we offer professional assembly services for most of our furniture products. Assembly can be selected and booked during checkout where the service is available.

Products We Assemble

Our assembly service may be available for:

• Dining tables and chairs
• Dining chairs
• Dining tables
• Coffee tables
• Console tables
• Side tables
• Dining sets, including console, coffee and side tables
• Sofas
• Beds
• Other eligible furniture products

Availability and assembly charges may vary depending on the product and order. The applicable assembly option and price will be displayed at checkout where available.

Packaging and Boxes

Our standard assembly service does not include the removal or disposal of packaging materials, cardboard boxes, or other packaging waste.

Once assembly has been completed, the customer is responsible for removing and disposing of all packaging and boxes from the property.

White Glove Service

If you require a white glove service, including assembly and removal of packaging and boxes, please contact us before booking the assembly service. Additional charges may apply for packaging removal and disposal, depending on the order and requirements.

Questions or Special Requirements

If you have any questions about our assembly service, require assistance before placing your booking, or would like to discuss white glove service, please contact us:

Phone: 020 3488 5776
Email: Info@eliteambientinteriors.co.uk

We recommend contacting us before booking if you have any special access, assembly, packaging removal, or service requirements.

Important Information

Assembly service availability does not guarantee that packaging removal is included. Unless a separate white glove or packaging-removal service has been agreed with us in advance, boxes and packaging remain the customer’s responsibility.

By booking our standard assembly service, the customer acknowledges and agrees to the above packaging and disposal requirements.