Elite Ambient Interiors
Effective Date: July 2026
At Elite Ambient Interiors, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms set out below.
1. Our 30-Day Returns Policy
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, the item must:
* Be unused, unassembled, and in its original condition.
* Be returned in the original packaging.
* Include all parts, accessories, manuals, and instructions supplied with the product.
* Be accompanied by proof of purchase, such as an order confirmation or receipt.
We reserve the right to refuse returns that do not meet these requirements.
2. Items That Cannot Be Returned
The following items are non-returnable unless they are faulty, damaged, incorrect, or not as described:
* Custom-made or personalised products.
* Special-order items.
* Products that have been assembled.
* Items that show signs of use, damage, alteration, or modification caused by the customer.
Nothing in this policy affects your statutory rights under UK consumer protection law.
3. How to Request a Return
To request a return, please contact our customer support team within 30 days of delivery.
Email: info@eliteambientinteriors.co.uk
Phone: 0161 706 2302
Please include:
* Your order number.
* The product name.
* The reason for the return.
* Photographs of the item and packaging, where applicable.
Once your request has been reviewed and approved, we will provide instructions on how to return the item.
4. Return Shipping Costs
Customers are responsible for the cost of returning items unless the product is faulty, damaged, incorrect, or not as described.
Returned items remain the customer’s responsibility until they are received by Elite Ambient Interiors. We strongly recommend using a tracked and insured delivery service.
5. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.
If your refund is approved:
* The refund will be issued to the original payment method used for the purchase.
* Refunds are usually processed within 5–10 business days.
* Your bank or payment provider may require additional time to complete the transaction.
Shipping charges are non-refundable unless the return is due to an error on our part or the item is faulty.
6. Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, defective, or incorrect, please contact us as soon as possible after delivery.
Please provide:
* Your order number.
* Photographs of the product.
* Photographs of the packaging.
* Photographs showing any damage or defects.
After reviewing your request, we will arrange an appropriate resolution, which may include a repair, replacement, exchange, or refund in accordance with your legal rights.
7. Exchanges
We offer exchanges subject to stock availability.
If you would like to exchange an item for a different product, colour, or variation, please contact our customer support team for assistance.
Any difference in price must be paid before the replacement item is dispatched.
8. Product Assembly
Please inspect all products carefully before assembly.
Assembled products may not be eligible for return if they cannot be restored to their original condition. This does not affect your statutory rights if the goods are faulty, damaged, or incorrectly supplied.
9. Your Statutory Rights
This Return and Refund Policy is provided in addition to your rights under the Consumer Rights Act 2015 and other applicable UK consumer protection laws. Nothing in this policy limits or excludes any rights to which you are legally entitled.
10. Contact Us
Customer Support
Email: info@eliteambientinteriors.co.uk
Phone: 0161 706 2302
Our customer support team operates remotely throughout the United Kingdom and is available to assist customers during the week.
Registered Office Address
Elite Ambient Interiors
Citygate House
246–250 Romford Road
London
England
E7 9HZ
