160cm Louise Table cream and Gold + 4 Samantha cream & Gold chair

At Elite Ambient Interiors we use Third Paty Courier fleet of vehicles to deliver goods.

2 Man Delivery Service
Chairs & Bar Stool Delivery Next Day With DPD or FEDEX

• Dining Table & Chairs- Coffee Table - Console Table - Side Table Delivery
  1-7 Days
  
• Sofa delivery 7-14 Days
  
• Bed delivery 5-7 Days
  
• Italian Bedroom Furniture 3-4 weeks

Free standard delivery to England , Wales , Scotland 

Northern Ireland Delivery charges £200 

Isle of Wight Delivery Charges £100

applies to qualifying mainland UK orders.

Additional fees may apply for deliveries to remote and non-mainland areas. Any applicable surcharge will be confirmed with you before your order is dispatched.

Elite Ambient Interiors

Effective Date: July 2026

At Elite Ambient Interiors, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms set out below.

1. Our 30-Day Returns Policy

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item must:

* Be unused, unassembled, and in its original condition.
* Be returned in the original packaging.
* Include all parts, accessories, manuals, and instructions supplied with the product.
* Be accompanied by proof of purchase, such as an order confirmation or receipt.

We reserve the right to refuse returns that do not meet these requirements.

2. Items That Cannot Be Returned

The following items are non-returnable unless they are faulty, damaged, incorrect, or not as described:

* Custom-made or personalised products.
* Special-order items.
* Products that have been assembled.
* Items that show signs of use, damage, alteration, or modification caused by the customer.

Nothing in this policy affects your statutory rights under UK consumer protection law.

3. How to Request a Return

To request a return, please contact our customer support team within 30 days of delivery.

Email: info@eliteambientinteriors.co.uk

Phone: 0161 706 2302

Please include:

* Your order number.
* The product name.
* The reason for the return.
* Photographs of the item and packaging, where applicable.

Once your request has been reviewed and approved, we will provide instructions on how to return the item.

4. Return Shipping Costs

Customers are responsible for the cost of returning items unless the product is faulty, damaged, incorrect, or not as described.

Returned items remain the customer’s responsibility until they are received by Elite Ambient Interiors. We strongly recommend using a tracked and insured delivery service.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If your refund is approved:

* The refund will be issued to the original payment method used for the purchase.
* Refunds are usually processed within 5–10 business days.
* Your bank or payment provider may require additional time to complete the transaction.

Shipping charges are non-refundable unless the return is due to an error on our part or the item is faulty.

6. Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, defective, or incorrect, please contact us as soon as possible after delivery.

Please provide:

* Your order number.
* Photographs of the product.
* Photographs of the packaging.
* Photographs showing any damage or defects.

After reviewing your request, we will arrange an appropriate resolution, which may include a repair, replacement, exchange, or refund in accordance with your legal rights.

7. Exchanges

We offer exchanges subject to stock availability.

If you would like to exchange an item for a different product, colour, or variation, please contact our customer support team for assistance.

Any difference in price must be paid before the replacement item is dispatched.

8. Product Assembly

Please inspect all products carefully before assembly.

Assembled products may not be eligible for return if they cannot be restored to their original condition. This does not affect your statutory rights if the goods are faulty, damaged, or incorrectly supplied.

9. Your Statutory Rights

This Return and Refund Policy is provided in addition to your rights under the Consumer Rights Act 2015 and other applicable UK consumer protection laws. Nothing in this policy limits or excludes any rights to which you are legally entitled.

10. Contact Us

Customer Support

Email: info@eliteambientinteriors.co.uk

Phone: 0161 706 2302

Our customer support team operates remotely throughout the United Kingdom and is available to assist customers during the week.

Registered Office Address

Elite Ambient Interiors

Citygate House

246–250 Romford Road

London

England

E7 9HZ