Returns, Refunds & Cancellation Policy
Elite Ambient Interiors
Business Address
Elite Ambient Interiors
Registered Office Address: Citygate House, 246-250 Romford Road, London, England, E7 9HZ
Customer Support
📧 Email: info@eliteambientinteriors.co.uk
📞 Phone: 0161 706 2302
📱 WhatsApp: 07926 471114
Return Policy
We offer a 14-day return window from the date of delivery for eligible items. To be accepted for return, items must meet the following conditions:
Eligible Items for Return
- Dining Sets
- Dining Chairs
- Bar Stools
- Coffee Tables
- Console Tables
- Lamp Tables
- Dining Tables
Return Conditions
- Items must not be used, assembled, or damaged.
- Must be returned in original, undamaged packaging.
- A receipt or proof of purchase is required.
- Assembled or items with damaged packaging cannot be returned or exchanged.
- Assembled or partly assembled items are not eligible for return.
- There will be a pickup charge depending on the item.
Important Notes
- Custom-made items (e.g. sofas) are non-returnable.
- Delivery and assembly fees are non-refundable.
- We do not accept returns due to incorrect colour or size chosen by the customer.
- Product colours may appear slightly different due to lighting or screen settings. For clarification, please contact us before ordering.
How to Request a Return or Cancellation
To start a return or cancel an order, please email:
📧 info@eliteambientinteriors.co.uk
Return Address:
Citygate House, 246-250 Romford Road, London, England, E7 9HZ
- Once your return is approved, we will provide a return shipping label and instructions.
- Do not send items back without prior approval — they will not be accepted.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery. If you receive a damaged or incorrect item, notify us within 24 hours.
To Process a Claim:
- Send clear photographs of the damage within 24 hours.
- Once verified, we will arrange a replacement.
- Claims submitted after 24 hours will be assessed based on available evidence.
Items Not Eligible for Return
- Used or assembled items
- Custom or made-to-order items (e.g., sofas, personalised pieces)
- Discounted or clearance items
- Gift cards
Exchanges
To be eligible for an exchange, the item must be:
- Unused, unassembled, and in original packaging
- Return and redelivery costs are the customer’s responsibility
How to Exchange:
- Return the eligible item
- Once approved, place a new order
Order Cancellations
Orders may only be cancelled within 24 hours of purchase.
- After 24 hours, the order may be in processing or dispatch and cannot be cancelled.
- If the item has shipped, delivery charges are non-refundable.
To Cancel an Order:
📧 info@eliteambientinteriors.co.uk
📞 0161 706 2302 / 📱 07926 471114
Assembled Items
Items that have been assembled by the customer or requested to us assembled on delivery are considered used and are not eligible for return.
Custom-Made Items
Custom or made-to-order products (e.g. sofas) are non-refundable and non-returnable, as they are tailored specifically for each customer.
Refund Process
Once we receive and inspect your return, we will notify you of the refund decision.
If approved, a refund will be issued to your original payment method within 10 business days.
Please note: Refunds can take up to 15 business days to appear, depending on your bank or payment provider.
Deductions from Refunds
- £120 delivery fee will be deducted.
- If we collect the item, an additional £120 collection fee applies.
- Maximum total deduction: £240
- Shopify transaction fees are non-refundable and vary per order.
- If the item is used, damaged, or not in its original condition, we reserve the right to refuse the refund.
Need Help?
If you have any questions before or after purchasing, we’re here to help:
📧 Email: info@eliteambientinteriors.co.uk
📞 Phone: 0161 706 2302
📱 WhatsApp: 07926 471114
Thank you for shopping with Elite Ambient Interiors.
Your satisfaction is our priority.
